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ABOUT
HERALD CHASE
Herald Chase was established
in 1992. Years of controlled expansion and growth have made
Herald Chase an extremely experienced and efficient World
Wide Direct Mail Company capable of mailing 150,000 items
a day from its 30,000 sq. ft facility.
We employ over 30 Staff and with an average
term of service in excess of 6 years we have a wealth of experience
in every Department.
Whatever your Direct Mail needs we can
supply you with a cost-effective solution.
Communication is the key to ensure
a successful outcome to any campaign and we pride ourselves
in our ability to keep you up to date at every stage.
Click
the links below for more details:
Expertise
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EXPERTISE |
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Established
in 1992, Herald Chase has managed an extensive range
of the most demanding mailing campaigns.
This has given us the experience to ensure a smooth
and efficient service is available at all times.
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Efficiency
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EFFICIENCY |
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Working to agreed deadlines Herald Chase is committed
to providing a prompt and cost effective service.
In addition, we
establish working practices that conform to customer’s
requirements, whilst adhering to our own quality control
procedures to ensure each projects successful conclusion.
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Peace of mind
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PEACE
OF MIND |
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A dedicated Account Manager will steer your campaign
throughout, continually updating you as to its progress.
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Adaptability
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ADAPTABILITY |
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Herald Chase has built its reputation on flexibility
and a willingness to help clients. Staff in all areas
of our organisation are aware of this and do their utmost
to provide a responsive and proactive solution to any
request.
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The right size
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THE
RIGHT SIZE |
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Our comprehensive infrastructure is capable of despatching
over 100,000 items a day from our 30,000 sq. ft purpose
built facility.
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Experience
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EXPERIENCE |
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Experienced in large, multi drop campaigns, but also
continuing to manage small, highly targeted ones.
Herald Chase strikes a balance between high productivity
and the truly personal touch. |
Location
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LOCATION |
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Based in Reading, Berkshire we are conveniently situated
for the M4 corridor, London and all the major transport
networks within the UK.
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Philosophy
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PHILOSOPHY |
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Our business philosophy is to provide quality service
using the most proficient technology and to exceed all
our customers’ expectations.
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Full range of services
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OUR
FULL RANGE OF SERVICES INCLUDE: |
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Testimonials
What our customers say
about us!
‘Orders are
placed Electronically via a Website they set up for
us. Individual items of our stock are delivered and
stored securely by Herald Chase before being made up
into ‘packs’ for despatch around the world.
They liase with our selected Courier company in a seamless
and professional manner and provide us with tracking
information so we can monitor deliveries.Having had
several unhappy experiences with fulfilment operations
in the past we are especially happy to recommend Herald
Chase to anyone looking for a reliable, friendly and
fairly priced facility’
‘I am Happy to recommend
Herald Chase as a supplier. All our projects demand
high attention to detail, and a flexible approach
- both of which have been amply demonstrated on every
occasion. They have always given 100% response to
our demands, and, just as importantly, their team
is a friendly and dedicated group of people, with
whom it is a pleasure to work’
‘ We have always found the staff at Herald Chase
to be friendly, helpful and quick to suggest the best
ways of ensuring that our mailouts are a success.
They keep in regular contact during the run up to
our mailings and let us know immediately if they encounter
any difficulties with the data that we provide. Despite
some problems at our end, Herald Chase have always
pulled out all the stops to ensure that the magazines
are delivered on time’
‘When we moved our fulfilment requirement to
Herald Chase in November 1998 we had expected a good
quality of service to be provided cost effectively.
In point of fact the regular contact received enabled
what could have been a troublesome transition period
to be a smooth transfer from one mailing house to
another. The service afforded us from Herald Chase
enabled us to move forward and use this excellent
fulfilment centre as a means to running a complete
mail programme.’
‘Our work consists of daily runs, which could
range from 100-10,000 reminder letters on any one
day. There are a variety of different document types
and data extracts due to the complexities of our billing
systems. As a result a high degree of attention is
required to manage, merge, pack and despatch. We have
found Herald Chase team to be highly efficient and
extremely customer focussed.’
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ENVIRONMENTAL
POLICY |
Herald Chase
acknowledges a responsibility for, and a commitment
to, protection of the environment at all levels.
Herald Chase will comply fully with environmental
legislation and is in addition, committed to
continued efforts to:
- Promote environmental management policies
and practices at every
level and in every department.
- Increase awareness
of environmental responsibilities among staff.
- Minimise waste
and pollution by recycling and reuse where
possible and
develop and operate environmentally
sound waste management procedures.
- Continue to
encourage and facilitate modes of transport
by staff which
minimise environmental impact, and to
apply environmentally friendly
principles to the operation of Herald
Chase owned vehicles.
- Reduce water
consumption.
- Promote a purchasing
policy which will give preference, as far
as
practicable, to those products and services
which cause the least harm to
the environment.
- Avoid, wherever
practical, the use of environmentally damaging
substances,
materials and processes.
- Maintain
the building in an environmentally sensitive
way.
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SECURITY
PROCEDURES |
Herald Chase
is committed to maintaining a secure environment
for mailing. The following procedures are adopted
to permit client confidence. It should be noted
that the Herald Chase property is covered by
a Redcare alarm system
- All entry points to the Herald Chase property
are secured and entry may only be gained
via a secure access system.
- Incoming deliveries
are checked, scanned, logged and samples taken
with stock stored in the relevant areas.
- Only authorised personnel
are admitted on the property, prior arrangement
required. Visitors to sign in and out of building.
- Any non-member of
staff to be accompanied at all times.
- All members of staff
are required to sign a confidentiality agreement
(Inc Fulfilment staff) as part of their contract
of employment.
- Clients involved
in secure mailings are contacted with despatch
quantities on required basis.
- All spoils are reprinted
then securely disposed of or returned to the
client if required.
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HEALTH
& SAFETY AT WORK ACT 1974 |
STATEMENT OF
GENERAL POLICY
It is the policy of Herald Chase to ensure all
work is performed in the safest practical manner.
To achieve this Herald Chase will take all reasonable
measures to assure the health, safety and welfare
of all employees and that of other persons affected
by its commercial activities, in fulfilment
of its moral, legal and economic responsibilities.
Employees have a legal duty to co-operate with
the Management of Herald Chase to create safe
working conditions and to work in a safe manner
without prejudice to others. To achieve this,
discussion and consultation between Management
and employees on all aspects of health and safety
is encouraged.
To maintain the excellent health and safety
record, Herald Chase undertakes to provide all
necessary Information, Instruction, Training
and Supervision of its employees in respect
of risks to their health and safety at work.
The Management of Herald Chase will apply the
policy to all operations of work.
The Managers of Herald Chase are ultimately
responsible for ensuring work is carried out
safely in compliance with the policy and relevant
legislation and will report to the Board of
Directors on Health, Safety and Welfare matters.
Nigel Elkes
Managing Director
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